Question No: 2025/0020
Question No: 2025/0020
Question (Thomas Turrell AM; Bexley and Bromley): 16th January 2025
How much total investment from the GLA has been invested into London Power?
Answer (Mayor of London, Sir Sadiq Khan): 21st January 2025
Please refer to MQs 2020/3700 and 2020/3296. Since 2022, London Power has been operating at no net cost to Londoners.
Question No: 2025/0021
Question (Thomas Turrell AM; Bexley and Bromley): 16th January 2025
How many customers does London Power have? Can this be broken down by year since 2017?
Answer (Mayor of London, Sir Sadiq Khan): 21st January 2025
London Power was launched in 2020 and had built up to 6,500 customers by autumn 2022 - its customer base has remained broadly steady since then. The latest available year-end breakdown of customers since launch is provided in the table below-
Question No: 2025/0022
Question (Thomas Turrell AM; Bexley and Bromley): 16th January 2025
How many complaints have been registered against London Power since its establishment and how are they categorised?
Answer (Mayor of London, Sir Sadiq Khan): 21st January 2025
If a customer has a complaint open for over 8 weeks, they can refer this complaint to the independent Energy Ombudsman. Since London Power was launched in 2020, 15 complaints were handled by the independent Energy Ombudsman.
Question No: 2025/0023
Question (Thomas Turrell AM; Bexley and Bromley): 16th January 2025
What is planned for the long term future of London Power? Will you continue to provide funding?
Answer (Mayor of London, Sir Sadiq Khan): 21st January 2025
The contract with Octopus Energy Limited to run London Power is in place until August 2027. London Power will continue to offer customer service to existing London Power customers until then.
London Power has been operating at no net cost to Londoners since 2022, with all expenditure covered by commission received from Octopus Energy.
Question No: 2025/0024
Question (Thomas Turrell AM; Bexley and Bromley): 16th January 2025
How much cheaper compared to the energy price cap is London Power compared to other competitive providers?
Answer (Mayor of London, Sir Sadiq Khan): 21st January 2025
London Power’s standard variable tariff (my london flexible plan) is currently £1,694 per year for an average London household. This is £15 below the current price cap.
London Power’s pre-payment meter tariff (my london top-up plan) is currently £1,643 per year for an average London household. This is £18 below the price cap.
